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Job Details Posted By : Admin

Refrence No. :#37160685
Location : Octon
Employer Name :TUI In The UK
Duration: Full Time
Posted On :Jan 30, 2019
Expire On :Feb 13, 2019
Pay Criteria :
Pay Range: Per Annum

Job Description

As a Airline Customer Communications Executive you will be the voice of our Customer in Irregular Operations, ensuring that we deliver on our Customer promise when dealing with Operational decisions. Reporting to the Airline Customer Communications Manager, you will be a key part of the Operations Centre (OC) team and will deliver our Customers Industry leading communication when they need it the most. As well as communication you will be responsible for effective provisions of welfare and hotel or accommodation.

 requirements to our Customers.

What you will be doing

As the Airline Customer Communications Executive, you will proactively manage irregular Operations, making decisions on the most appropriate Customer communications process and policy to apply in each scenario to ensure our Customers get timely and accurate information. You will contact our Customers and other key stakeholders via the most appropriate method i.e Delay Communication Tool, phone, email etc, to ensure that irregular Operations have a minimum impact on our Customers.
You will work closely with colleagues in key internal departments such as Customer Care, Airlines Operations, Crewing, Contact Centres and Ground Operations to ensure Customer expectations are met from the time we know about any irregular Operation. You will follow our predefined processes or, in unusual Operations the plan created by the Airline Customer Communications Manager. You will ensure appropriate follow-up with Customer facing or Customer impacting stakeholders to ensure the plan is being delivered and can be adapted depending on feedback from those on the ground/in the air, ensuring appropriate escalation within the team as required.
To ensure that we can continually improve the service to our Customers, effective administration of all information that can be used during and after events is essential. You will ensure all welfare spend is accounted for accurately, ensuring logs are updated to ensure clear timelines of events in the event of Customer feedback.

Working hours for this role is : 12hr shifts 4 on 4 off a mixture of days and nights 

What we are looking for

-Understanding of irregular Operations and Customers expectations in such events
-Strong attention to detail
-Strong Customer service experience within a related industry
-Proven organisational skills with a demonstrable ability to work under pressure
-Excellent communication skills
-Ability to prioritise tasks
-Ability to work as part of a team and communicate with multiple stakeholders

Working within TUI group

TUI UK and Ireland is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Sub brands include Sensatori, Sensimar, and Family Life, as well as First Choice Holiday Villages and SplashWorld Resorts. Our airline is the UK’s third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.

It’s our people that make us number one.

TUI Group is the leading tourism business with over 67,000 employees across the world.  The Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies, and much more.  At TUI, we have embarked on a journey of development towards a more digital, connected and integrated future.  But we haven’t arrived there yet. Join us now and shape the future of travel.

You can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers.

How to apply

Apply online, all we need is a few details from you and your CV


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