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Job Details Posted By : Admin

Refrence No. :#37002005
Location : London
Employer Name :Red Personnel
Duration: Full Time
Posted On :Jan 10, 2019
Expire On :Feb 21, 2019
Pay Criteria : £19,000 - £19,800 per annum
Pay Range: Per Annum

Job Description

Our client a leading premier brand in Women's Retail is looking for 3 customer service executives to work at the Head Office based in central London - these roles are 6 month contract fixed term contracts - offered at a salary of £19800 per annum (pro rata)

This is a great opportunity to work for a leading UK premier brand.

Job Purpose:

To act as an ambassador for our brand, protecting our brands integrity by delivering excellent standards of customer service across the business both internally and external customer queries.

Role and Responsibilities

- Respond to customer queries both over the phone, on email and in writing.
- Represent the Customer Services department in internal and external activities when required.
- Act as an expert on our company's policies and demonstrate an understanding of consumer law.
- Confidently communicate with customers and promote and reflect our premium brand.
- Complete Administrative tasks e.g. parcels, till and customer queries requiring further investigation
- Action stock enquiries and locate stock by telephone, fax or email and where appropriate arrange despatch of orders from branches.
- Accurately process all telephone orders onto the computer system.
- Check prices, size and colour ranges, and future availability of stock.
- Be aware of current promotional material sent to mailing list customers.
- Answer queries on company policies from branches and customers.
- Advise Web and other HO departments of any inaccuracies spotted through customer enquiries e.g. incorrect pricing, product images
- Assist customers who are experiencing difficultly processing orders online and manage checkout and take payment where appropriate.
- Refer any queries outside of normal policy to the Customer Service Team Leader
- Manage presence in social networking sites including Facebook, Twitter, and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed.
- Comply with Data Protection and Consumer Legislation.
- Become a brand and product expert by utilising store visits and familiarising yourself with all collections via the website.

Skills Required

- Microsoft Office, particularly MS Word and outlook
- Professional Expertise
- Excellent customer service experience (face to face and/ or over the telephone)
- Able to handle objections tactfully and diffuse tense situations
- Calm under pressure
- Ability to prioritise numerous live issues at any one time

If you have the skills described above and are interested in applying for this role please CLICK AND APPLY NOW!


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