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Job Details Posted By : Admin

Refrence No. :#37924953
Location : London
Employer Name :Huntress
Duration: Full Time
Posted On :May 08, 2019
Expire On :Jun 05, 2019
Pay Criteria : £25,000 per annum
Pay Range: Per Annum

Job Description

An exciting opportunity has become available for a Customer Service Representative to join a leading Media company based in Central London, on a 9 month FTC. The ideal candidate will come from a customer service background.

Role and responsibilities:

  • Responding to customers enquiries by telephone, email and live chat channels using ZenDesk
  • Maintaining highly accurate data.
  • Performing operational tasks for clients such as getting results, closing events, sending chaser emails, sending payment notifications.
  • Escalating complaints or concerns to the Customer Service Supervisor and Customer Service Manager.
  • Develop a deep understanding of all support activities and make suggestions to improve and innovate products and services.
  • Attending and participating in training and team meetings.
  • Working on six-day rota which includes weekends and bank holidays.
  • Meet requirements for ad-hoc requests. Participate in other projects as assigned by the Director of Operations.

The company operates a 08.00 - 22.00 Customer Service model, on a seven day a week basis therefore the employees are required to work on shift basis. You will work on 5 shifts per week, each shift duration's are 7 hours plus 1 hour unpaid break.

The ideal candidate

  • Customer service work experience, ideally on a helpdesk.
  • Exceptional communication and interpersonal skills.
  • Experience using helpdesk software ideally ZenDesk.
  • Demonstrate a strong work ethic and committed to seeing tasks through to completion.
  • Willing and able to work non-standard hours to a rota, including weekends and bank holidays.

In return the company are offering a competitive salary of up to £25,000 with overtime available, 25 days and Pension Scheme.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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