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Job Details Posted By : Admin

Refrence No. :#37924741
Location : Victoria
Employer Name :REED
Duration: Full Time
Posted On :May 08, 2019
Expire On :May 22, 2019
Pay Criteria : £22,000 per annum, inc benefits
Pay Range: Per Annum

Job Description

Customer Service Advisor - Early shift & Dedicated weekend

Working hours are currently Mon-Fri 9am –6pm & Saturday and Sunday 9-6pm.

Reporting to: Team Leader

Location: London

Languages: German & English

Key responsibilities:

  • Meeting and exceeding Customer needs and discovering the best solution
  • Identify and provide effective solutions for any issues
  • Effectively use Contact Centre Technology
  • Providing outstanding Customer service at all times
  • Respond to all customer service queries to agreed SLAs / KPIs for inbound and outbound channels (calls, emails, chat, multi channels)
  • Answering calls and emails in their native language and also serving our English speaking customers
  • Providing Support in their native language but also for our English-speaking customers on all channels DF offers support
  • Processing of bookings within the booking system of the company
  • Administrative duties and assist with projects/tasks
  • Working under direction of Management to achieve targets and goals
  • Proactively develop skills and knowledge through effective use of systems
  • Communicating with various internal departments within DF to resolve client queries
  • Communicating with Operators around the globe to process customer bookings
  • Proactively identify opportunities when dealing with all client queries
  • Proactively log client and product information
  • Working closely with our commercial team and undertake courtesy calls to measure site satisfaction where needed

Required skills and experience:

  • 2 years Customer Service experience (at least 1 year in a call centre or helpdesk position)
  • Fluent German (Required) - Written / Verbal
  • IT skills from previous role would be beneficial
  • Experience to deal with demanding customers / complaint handling
  • A good communicator with excellent verbal and written use of their native and English language
  • Good time management skills and organised with attention to details
  • Proactive mind sets
  • Team player with good work ethic who can also work independently
  • Fully computer literate
  • Keen to learn to use new technology and is familiar with performance orientated working

Profile and personal Effectiveness:

  • A strong can-do attitude
  • Success driven and doing what it takes to achieve great customer service and deliver service standards
  • Positive outlook and takes responsibility, self-confidence
  • Takes responsibility to ensure expectations are exceeded
  • Enjoys offering exceptional customer service
  • Attention to detail
  • Team Player
  • Able to manage own time and work towards set agreed targets independently

Please only apply if you are available to interview and start working in June 3rd.

Please note July and August will be the busiest period so if you have annual leave over 5 days you will not be suitable.

*Please also be advised you will need to have the right to work in the UK for this role*


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