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Job Details Posted By : Admin

Refrence No. :#37444297
Location : Hertford
Employer Name :Mosaic Recruitment Ltd.,
Duration: Full Time
Posted On :Mar 06, 2019
Expire On :Apr 03, 2019
Pay Criteria : £20,000 per annum
Pay Range: Per Annum

Job Description

We are currently working with a highly reputable business who, due to expansion, are looking for an experienced Customer Service Advisor to join their friendly team. This position is not in a call centre environment and is a very varied role. There is no cold calling involved in this position but you will be required to upsell and retain business. 

In this role, you will work within a busy department dedicated to providing a high level of customer service to clients. As a Customer Service Advisor you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Whilst previous customer service experience is desired, full support and training will be provided

The successful candidate will work Monday – Friday between the hours of either 9am – 5pm or 9:30am – 5:30pm. You will have an excellent telephone manner and be able to build long lasting relationships with customers at all levels. Our client is offering a salary of £18,000 per annum. This is a maternity cover position but could go on longer if our client is able to accomodate. 

Benefits:

  • Free parking
  • Social Committee – regular social events including Christmas Party, sports days and meals
  • 24 days holiday + bank holidays (3 days held for Christmas period)
  • Enrolment to benefits scheme which includes discounted meals and trips
  • Further benefits offered after 12-months of employment

Responsibilities of the Customer Service Advisor

  • Manage all incoming calls and customer enquiries
  • Full creation and design of client websites – full training provided
  • Website maintenance and handling of any issues that arise
  • Identify and assess customer needs to achieve maximum satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communications
  • Take a proactive approach to retention
  • Providing accurate, valid and complete information by using the right methods/tools
  • Handling customer complaints, providing appropriate mediation and alternatives within the time limits; following up and keeping records of customer interactions
  • Following communication procedures, guidelines and policies
  • Taking the extra mile to engage with customers
  • Excellent communication and presentation skills
  • On boarding process - Welcome call to all new customers
  • Production issues that require customer contact
  • Daily management of customer’s accounts i.e. change of address
  • Upselling where the opportunity arises

Key Skills and Competencies

  • One years’ minimum Customer Service experience highly desirable
  • A confident and polite telephone manner is required for this role
  • Strong communication skills
  • Good communication skills, both verbal and written
  • Excellent attention to detail
  • Strong organisational skills
  • Able to use own initiative and work as part of a team

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