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Job Details Posted By : Admin

Refrence No. :#36680523
Location : Sutton Coldfield
Employer Name :Triad Resourcing
Duration: Full Time
Posted On :Nov 22, 2018
Expire On :Jan 03, 2019
Pay Criteria :
Pay Range: Per Day

Job Description

Account Relationship Manager - SC Cleared, Promoting Technology Roadmap, Engage Business Change owners and IT suppliers

****Please note that this role will be Inside IR35****

Our Government client is currently looking for an SC cleared Account Relationship Manager, who will act as a Point of Contact with our client and external customers. As the successful candidate, you will be responsible for understanding customer needs for IS enabled business change, communicating the progress of those changes to be delivered, and recording and resolving any issues or complaints raised by the customer. Preference will be given those how have valid SC clearance.

Key activities will include:

  • Building long-term relationships with customer and supplier representatives and maintaining these relationships through regular face to face contact and meetings
  • Regular engagement with customers providing their feedback to colleagues to support work to establish new business needs or to initiate improvements to existing service offerings
  • Promoting the technology Roadmap and educating stakeholders on how IT can support the business
  • With management support to take responsibility for the level of customer satisfaction and respond promptly to customer queries, complaints or recommendations providing support and reassurance to customers around the progress of their requests/complaints etc.
  • Liaise with other departments within the organisation in order to facilitate customer requests
  • Utilise, review and update a customer database with key contacts
  • Prepare and distribute information in relation to progress of changes
  • Engage with business change owners and IT suppliers (where required) to understand the progress of IT changes
  • Produce MI reports as required
  • Engage with Future Business Needs and Requirements Manager to signpost potential future IS needs being discussed by the business

There will be no line management responsibilities.

Main Task Requirements

  • Customer Relationship Management
  • Conflict Management and Resolution
  • Management Reporting
  • Development of forward view of IT enabled change
  • Other

Other information

If this role is of interest to you or you would like more information, please contact Laura Waddy or submit your application now.

Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief.

Triad Group Plc acts as an Employment Business for this contract position.

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